FAQ
Frequently asked questions.
Can't find what you're looking for? Our support team is here 24/7 and usually replies within minutes.
How quickly will I receive OTP codes?
Codes show up in your dashboard the moment the SMS reaches our number — about 9 seconds on average from placing the order. We monitor incoming messages 24/7, so there's nothing to refresh.
Which services are supported?
Virtually any platform that verifies by SMS: social and messaging apps (WhatsApp, Telegram, Facebook, Instagram, TikTok), marketplaces, email providers like Gmail, and more — 600+ services in total.
Is my data secure and private?
Yes. All data is encrypted in transit and at rest, and your personal information is never shared. Your own phone number is never involved.
Can I use the same number multiple times?
Not yet. Each number is for a single verification. Long-term dedicated numbers are in the works and coming soon.
What if I don't receive the OTP?
If no code arrives within 20 minutes, the number is refunded automatically. That's why the price is held rather than charged up front — the hold is released straight back to your balance.
Do you offer API access?
Yes — every account gets an API key in the dashboard. You can order numbers, poll for SMS codes, cancel orders and check status programmatically. The full reference is at v-numbers.com/docs.
How much does a virtual phone number cost?
It depends on the country and service, and you only pay when an SMS actually arrives — no code, no charge. See live prices at v-numbers.com/prices.
Which countries are available?
We cover 196 countries. If numbers run low in one country, switch to another in one click — same workflow, adjusted price.